Terms and Conditions
Nutrition Consultation Agreement Contract
By accepting and paying for your initial consultation the client agrees to the following with Elaine Bracefield (EB)
Our website address is: https://elainebracefield.com.
You will discuss and agree the support you require from EB in your first session, and review the progress and focus of your work together as you go along. You may decide to end your work together at this point or continue working together on a more ad-hoc basis.
The initial session is 60 minutes in length, and follow-up sessions last 30 minutes. Longer sessions, and more frequent sessions, can be negotiated if you require more intensive support. If you are late for an appointment the session will still end at the arranged time.
You are required to pay for sessions, which are missed or cancelled, with less than 48 hours notice. Please note we require payment before your scheduled session/s start. You will receive an invoice at the time of booking the initial consultation.
It is important that you attend sessions regularly. However, if you do need to cancel an appointment please let EB know with at least 48 hours notice. You can do this in advance in a session.
If you miss a session without prior discussion it will be assumed you no longer require the sessions and your contract will be terminated.
If you pay for a program or package deal and wish to cancel your follow up appointments after the first session, a 50% refund will be issued. If follow up appointments for a program or package deal are not used within 6 months from your initial appointment date no refunds will be given as it will be assumed you no longer require the sessions and your contract will be terminated. If you pay for an initial nutrition consultation prior to your appointment date and decide to cancel your appointment with less than 48 hours notice no refund will be given as a time in our calendar has been reserved for you making it unavailable for others.
Personal information of Clients of EB are confidential plus all discussions within clinic sessions. There are however, some limits and exceptions to confidentiality. If EB has serious concerns about your safety, or the safety of another person normal confidentiality may be lifted.
Problems & Complaints
f you are having a problem with EB, or the service, which you have not been able to resolve please provide written details of the concern.
Working on Skype, Phone & FaceTime
It is your responsibility to have a working internet connection for all Skype and FaceTime sessions. You will be charged for scheduled sessions if Elaine is waiting for your call, but you are unable to connect online. We will call you for any phone sessions to a New Zealand landline or mobile number if you are in the New Zealand.
Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.
Nutritionists are not permitted to diagnose, or claim to treat, medical conditions. Nutritional advice is not a substitute for professional medical advice and/or treatment. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy program that has been provided.
The Client understands and agrees to the following:
- I am responsible for contacting my general practitioner (GP) about any health concerns.
- I give permission for you to contact my GP regarding any agreed aspects of my case: YES
- If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritionist EB. This is necessary because of any possible reaction between medication and the nutritional program
- It is important that I tell my nutritionist (EB) about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional program.
- If I am unclear about the agreed nutritional therapy (EB) program/food supplement doses/time period, I should contact my nutritional therapist (EB) promptly for clarification.
- I must contact my nutritionist (EB) should I wish to continue any specified supplement program for longer than the original agreed period, to avoid any potential adverse reactions.
- Recording consultations using any form of electronic media is not allowed without the written permission by both EB and you the client.
Elaine Bracefield Nutritionist & Biochemist Website Disclaimers
These terms and conditions apply to the use of the website elainebracefield.com (including any mobile versions or applications) (“website”). By using the website, or purchasing services from EB you confirm that you agree to these terms and conditions (as they may be amended from time to time with or without notice). If you do not agree to be bound by these terms and conditions, you must not use the website or purchase services from us.
The term ‘us’ or ‘we’ refers to the owner of the website, Elaine Bracefield Nutritionist and Biochemist and the “website” refers to the site at url: elainebracefield.com. The term ‘you’ refers to the user or viewer of our website.
Information on elainebracefield.com and related materials are provided for educational and informational use only which does not constitute medical advice. The information is not tailored to individual circumstances, it is not intended to be, and should not be used as a substitute for medical advice. In using this website or our services, you must use your own judgement and common sense.
From time to time, this website may also include links to other websites which are not under the control of EB. We have no control over the nature, content and availability of those sites. These links are provided for your convenience to provide further information. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. We have no responsibility for the content of the linked website(s).